If you are making a reservation by phone, please call +1-800-HILTONS (445-8667) or view all Hilton Reservations Worldwide phone numbers. You can change your country and language settings in the future by using the selector at the top of the page. All Elite status Members set to downgrade Elite status in 2022 will keep their current status through March 31, 2023. Elite rollover nights will not count toward Elite Status Gifting and will only count toward a member achieving the next status tier. Yes gifting status will remain an Elite member benefit. No Hilton Honors Points will be awarded for "no show" or cancelled events when a Member has booked an event guaranteed with a credit card but then does not hold the event--irrespective of whether or not the Member's credit card is charged for any portion of the event per the hotel's "no show" or cancellation policy. I got a response within two days correcting the amount. Members residing outside the U.S. and Canada must call the nearest Hilton Reservations and Customer Care office. *Must be a Hilton Honors member. The gifted status will last 365 days from the date the gift was applied to the recipient's account. Hilton Honors Points I'm missing Points. How many Points do I have? Incidental charges billed to a master bill are not eligible for Point credit. Members can track their progress toward hitting these Milestone Bonuses with the Hilton Honors app. Online receipts for past stays are available from most hotels in North America. When a Reward is requested, the Points will be deducted from the combined balance. All Hilton Honors Program Terms and Conditions apply to Hilton Honors Mutual Fund accounts and participants. Hilton Honors sends requests for mileage conversion to the participating airline/rail partners at least once a month. My question is how long should I wait for points to be posted to an account? Means of awarding Bonus Points vary by Marketing Partner. Once the Member has reached a certain Elite tier, the Member may keep such status for the calendar year in which the Elite tier was earned and the subsequent calendar year. The complimentary Daily F&B Credit is intended to cover up to two guests, which includes the Hilton Honors member and one additional guest registered to the same room (on one room per stay), per night. Hilton Honors and our airline/rail partners ask you to allow 60 days for the miles to be credited, provided that your initial request is complete and processed. Accrual of Milestone Hilton Honors Bonus Points, Hilton Honors Points Pooling and Points Transfer, Your Agreement to Our Use of Information about You, View required documentation regarding transference of a deceased Member's benefits, view all Hilton Reservations Worldwide phone numbers, View Hilton Honors Car Rental Marketing Partners, https://www.hiltonhonors.com/en_US/diamond-status-extension-2020/landing/, Points.com Point Purchase Terms and Conditions, Hilton Honors Discount Terms & Conditions. Members will have twelve months from the date Program termination is announced to accumulate Points and redeem a desired Reward. The Points purchased under the Point Purchase Program are non-refundable. Participating hotels within the Hilton Portfolio are subject to change at any time, without notice. After 90 days of enrollment, a new Member is eligible to pool, transfer, or receive Points regardless of their account activity. Additional terms and conditions for the auction platform are located on this page. In addition to the uses and sharing described in the Privacy Policy, we may use and share relevant portions of your personal information in order to administer the Hilton Honors Program. IF YOU DO NOT AGREE TO THESE TERMS, you must elect NOT to join the Hilton Honors Program. Rewards cannot be redeemed for cash, prizes or credit. I received an error message that said my login was incorrect when I tried to register for a promotion. Incidental charges (those charged to a Member's room) paid for directly by the Member at check-out are eligible for Point credit. Status can be gifted to a current Gold or Diamond Member. Promotional Rewards are for Standard Rooms only. The term "hotel within the Hilton Portfolio" as used in these Terms and Conditions is defined any hotel that participates in the Hilton Honors program. Who are missing request missing hilton points. A dashboard will roll down. Please make sure you are logged into your Hilton Honors account to automatically receive the benefit on qualifying stays. A "stay" is defined as the total number of consecutive nights spent at the same hotel, whether or not a guest checks out and checks back in again. To ensure that your personal information is accurate and up-to-date, we may also share your information with a third party for the purpose of updating and enhancing the quality and content of the information we maintain about you. The Points purchased under the Point Purchase Program will be posted to the Member's Hilton Honors account immediately (provided there are no technical issues that prevent immediate posting). Members may also earn Hilton Honors Points for eligible charges to Hilton Honors credit cards, a list of such credit cards is available here, subject to terms outlined in their Cardmember Agreement. Rewards will be re-deposited only into the original account from which the Points were deducted. Documentation and requests for tier qualification (as defined in the Accrual of Points section in the Hilton Honors Terms & Conditions must be received at Hilton Reservations and Customer Care within six months from the date of activity. When booking the reservation through preferred Hilton channels, such as online at Hilton.com or the Hilton Honors app, members should ensure they indicate the total number of people staying in the room to receive up to two Hilton Honors complimentary Daily F&B Credit allowances. Event Planner Bonus Points must be included in the event contract. A $12 F&B Credit per night will be provided at Motto By Hilton Tulum and a 10 F&B Credit per night will be provided at Motto by Hilton Rotterdam Blaak. If you do not have eligible activity in any consecutive 24-month period, your accumulated Points will be subject to forfeiture. Automated Account Inquiry: Telephone 24 hours a day, seven days a week. The published conversion rates are part of the contractual agreements between Hilton Honors and our exchange partners. As part of the Hilton Honors Expedited Check-In program, Member consents that Hilton Honors may act as Member's agent for the limited purpose of signing the Hotel's guest register. This is what I received:-Waited 3 weeks after the stay to check for a posting.nothing.-Faxed in the missing stay request and copies of the bill Elite Rollover Nights are calculated as follows to apply to the next qualifying status year: Total qualifying nights at year end (inclusive of rollover from prior year) any elite rollover nights from the previous year (now expired) qualifying nights needed to renew your current elite status tier = elite rollover nights for next year. To qualify for a Reward (a "Reward"), the Member must have sufficient Points in his or her account to redeem the Reward, with the following exception: at the time of redemption, a Member may purchase Hilton Honors Bonus Points to reach the required level for redemption (up to 80,000 per calendar year). If a member has earned Diamond status through a future date of expiration (ex. Applies only to five consecutive nights within the same full Points Standard Room Reward stay at the same property, up to 20 nights, when confirmed at time of booking. After the gifted status expires, the recipient's status will change to the tier status that they would have earned based on the member activity from the previous calendar year. Members who do not have eligible activity as defined in a. Members who achieve 60 eligible nights within a calendar year will be able to gift Gold status to another member of their choice. Hilton Honors Points Your Points balance After my stay, when will my Points show up on my account? By enrolling, you also consent to the transfer of your information to countries where our information processing facilities, business operations and hotels are located, including the United States and other countries where data protection laws may differ from those of your home country. Late Check-Out: Must be requested and is subject to availability. Yes, the announced gifting status changes reach across all regions and countries for the 2022 calendar year. Qualifying nights for paid and reward stays (including Points & Money Rewards stays) count as full qualifying nights and are eligible toward achieving Gifting Status. MCLEAN, Va. - Hilton is shaking up hotel marketing and advertising with the announcement of its first global brand platform that identifies what has been missing from hotel marketing - the hotel stay. If booking a Reward Stay reservation via phone, you will receive a Reward Confirmation document via email. What happened to them? To request credit for missing rooms, please call +1-800-4HONORS (+1-800-446-6677, toll-free in the United States) or contact your local Hilton Reservations and Customer Care center. On the one hand, some have integrated their system. The Event Planner Bonus Point recipient must be a Member of Hilton Honors to receive Points in connection with the event. Points purchased through this channel will be processed by Points.com and the purchase is subject to the Points.com Point Purchase Terms and Conditions. If Hilton Honors, or any Hilton Honors Marketing Partner improperly denies a Member an accrual or benefit, the liability of Hilton Honors, or the Marketing Partner will be limited to the equivalent value of that accrual or benefit as determined solely by Hilton Honors. Please call the hotel for further assistance. In the U.S. and Canada (toll-free): 1-800-548-8690. Discounts are as follows: Hilton Honors members will receive a discount from 2% off the eligible rate depending upon booking window, region or country, day of the week and other circumstances determined by Hilton Honors. A member will only receive credit for the nights stayed for one room, not multiple rooms booked for the same duration by the same Hilton Honors Member. Members are only eligible to rollover qualifying nights in excess of those nights required to qualify for a members elite status level at the end of the calendar year. All upgrades are granted on a space-available basis for the entire stay, as determined at the time of arrival. Except as specifically provided herein, neither accrued Points nor Certificates are transferable in the event of death, as part of a domestic relations matter or otherwise by operation of law. If a hotel ceases to be a hotel within the Hilton Portfolio, all stays subsequent to such date will not be eligible to earn Hilton Honors Points regardless of when the reservation was made. Click here to receive an email to reset your password. But whatever happens, you want to make sure your up to date with your current points balance. Not all Amenities are provided by all hotels within the Hilton Portfolio. Hilton Honors Bonus Points you earn with your Card will be posted to your Hilton Honors account up to 12 weeks after the end of your billing period. Rewards may not be sold, auctioned, bartered, brokered, purchased or otherwise transferred except with the express written consent of Hilton Honors. I can be reached by email or phone. Thank you for reading me and reaching out. Hilton experience of service? Simply update your email subscriptions in the My Profile section of your account. Group reservations and certain rates are not eligible for suite accommodations and may not be eligible for complimentary upgrades. Eligible nights include both paid and reward stays (including Points & Money Rewards stays) and count toward the achievement of the Milestone Bonuses. Fill in the blank areas; involved parties names, addresses and phone numbers etc. Standard Room and Premium Room Rewards are available at any hotel in the Hilton Portfolio that participates in the Hilton Honors Program, with no blackout dates. You're currently viewing this site in a different language. I also agree to receive special offers and promotions from Hilton via email and direct mail. One number (0-9) or one special character, Hilton Honors Program Terms and Conditions, Hilton Honors Discount Terms & Conditions. Hilton Honors Marketing Partner Rewards may be substituted with an equivalent Reward by Hilton Honors at any time without notice. Begin your search for participating hotels and corresponding reward categories now, or view instructions on how to redeem Points for a hotel reward. The Daily F&B Credit cannot be utilized for any non-F&B related spend, such as the room rate, spa or gift shops. From car rentals to credit cards and wine clubs, Hilton Honors has hundreds of partners around the world - and each one is another opportunity to earn more Hilton Honors Points. Program Terms and Conditions, Hilton Honors app Hilton Portfolio receive special offers and promotions from Hilton via and... The Points will be processed by Points.com and the Purchase is subject to the participating airline/rail at... The recipient 's account rates are part of the contractual agreements between Hilton Honors Program Terms and Conditions the... Hotels in North America the combined balance and direct mail U.S. and Canada ( toll-free ): 1-800-548-8690 in consecutive. 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